binance blocked account

I have a Binance account, on the ninth of September I've acquired a Solana transfer from one other Pockets, Binance has requested me if that deposit was coming from my account or another account, I reply from that it was coming from myself, the funds have been credited in my account and a few minutes after that finance made a switch from my handle, to another tackle 'binance 2' and it happens that these funds have been frozen, I've observe acquired any official notification or noting from Binance saying that. yesterday, on the 15th I needed to withdraw my Solana as well as other funds current on my Binance account, (I have USDC and EURO also there) and I see that I can't, end up that Binance has blocked my USDC and EURO that match the quantity of SOL, there's an error message saying that part of =your funds are blocked, the Solana, however that the remaining can be found to withdraw. but in fact I can't withdraw neither the SOL, neighter the remainder of the cash.
once I contact help I'm not getting any real reply from them just some robotic reply and no rationalization as to why the remainder of my money is blocked. (the usdc and the sol).