Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone number, select your problem from the choices, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering flawed info will lead to the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide an outline of your concern (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your remark. Or, at the least update it to say resolved. This can assist customers that still need help get the eye they need. Thank you!

Please word: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of reasons. Danger control is extremely essential. Please notice that we will solely enable you to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as quickly as potential and a few instances can take time to resolve however please consider the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit cards.

● Word: It might take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and will end in a ban.