Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your challenge from the options, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing incorrect info will result in the comment being removed.

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The way to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your concern (we’ve included a number of widespread issues under)

If your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will help users that still need help get the eye they want. Thanks!

Please observe: We will’t aid you until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e-mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by numerous reasons. Danger management is extremely necessary. Please observe that we will only assist you to if we deem your case to be reliable, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as quickly as attainable and a few instances can take time to resolve however please take note the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit playing cards.

● Observe: It may well take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.