Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, choose your problem from the choices, if your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering incorrect info will result in the comment being eliminated.

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Find out how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your concern (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your comment. Or, a minimum of replace it to say resolved. It will help customers that also need help get the eye they need. Thank you!

Please observe: We will’t show you how to until you present us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to do so.

● Withdrawal Danger may be triggered by a variety of causes. Danger control is extremely necessary. Please word that we will only allow you to if we deem your case to be reputable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as soon as attainable and a few instances can take time to resolve but please consider the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries akin to financial institution transfers or buying crypto with credit score/debit playing cards.

● Notice: It will possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.