Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our customers, we don't ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, choose your difficulty from the options, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering fallacious info will result in the comment being eliminated.

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Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your challenge (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your comment. Or, at the least replace it to say resolved. It will assist customers that still need help get the eye they want. Thank you!

Please observe: We will’t assist you until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by various causes. Danger control is extraordinarily necessary. Please notice that we will only assist you to if we deem your case to be professional, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our workforce works extremely onerous to resolve these issues as quickly as attainable and some instances can take time to resolve but please be mindful the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries corresponding to bank transfers or shopping for crypto with credit score/debit playing cards.

● Notice: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.