Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, select your difficulty from the options, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing flawed info will lead to the remark being removed.

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Methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present an outline of your situation (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. It will help users that also need help get the attention they want. Thanks!

Please word: We will’t provide help to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to do so.

● Withdrawal Danger could be triggered by various reasons. Danger control is extremely necessary. Please observe that we will only enable you to if we deem your case to be official, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our workforce works extremely arduous to resolve these points as soon as attainable and a few instances can take time to resolve however please be mindful the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries resembling bank transfers or buying crypto with credit/debit playing cards.

● Notice: It may take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.