blockchain.com have I been scammed?

Hey all, full disclosure I am not a bitcoin guy. I got a wallet back in 2016 I think through some promotion or another where they gave you free coins. Well today I finally got around to remembering it exists, logged in and I have a nice chunk of cash in there to withdraw. Problem is on web and on the app when I try to do basically anything, the site and app don't respond. Opened a support ticket but I'm beginning to think I got scammed. The only saving light for me is that the same issue happens if I select the options to pay in as withdraw. If it was a scam it seems like taking the money would still work. Anyone have experience to share here?

Edit: Please don't DM me, getting some sus DMs from people. If it's good info, it can be shared on the post.

Edit2: Thanks to u/Crappyhodler suggesting transferring out to a new wallet, I have in theory been able to do so after ten plus attempts. Only time will tell if it arrives in the new and far more reputable wallet!