Make it right

Case ID #75872495 I got margin called because I kept getting a "system busy" error while trying to close position. I had $1108 CAD worth of usdt and as my position was declining I tried to close the position and I couldn't and all I was getting was the "system busy, try again later" pop up over and over, So I got margin called because I literally had no way to stop it and now I'm out $1100 when that shouldn't happen. Internet connection is perfect, no device issues, and nothing I could have done on my end other than try and put stop losses or close the position, neither would work, I only received the error repeatedly. I wouldn't just sit and watch $1100 wash away if I could stop it, which I couldn't. All I've been offered is a bump in VIP level and told hoe to manage my risk. I can't manage my risk if the app isn't working how it's supposed to.