Not receiving a bank transfer Sepa instant

Hello , is it regular to attend more than 5 hours for a switch made by way of sepa immediate? From the payer financial institution it seems all good and despatched but nonetheless didn't attain Binance, if it was made by way of sepa regular I know that the timeframe is often 1 or 2 working days however for fast is often in seconds as I have made different transfers earlier than. I contacted help they usually actually don't know either they usually advised to attend 1 working day which seems very frustrating. Additionally checking the transfer confirmation my identify as payer is my identify + first surname and within the reference I've added as offered within the binance app my identify + second surname. Might this be the issue?