River closed my account while I was waiting for ForceField to be disabled. $4,000 still stuck.

I recently started using River and received around $6,000 through direct deposit.
I was able to withdraw $2,000 worth of BTC to my cold wallet without any issues. However, when I tried to withdraw the remaining $4,000, I had already reached my withdrawal limit due to ForceField.
I requested to disable ForceField and was waiting for the deactivation period to end.
Then, with just 2 days left before ForceField was supposed to be disabled, I suddenly received a notification that River had decided to close my account.
The worst part is that my remaining $4,000 is still stuck in my River account, and I have no idea when or how I’ll be able to get it back.
I don’t understand why River would accept my direct deposit, allow me to withdraw $2,000 in BTC, and then suddenly decide to close my account while I was waiting for ForceField to be disabled.
Has anyone else experienced this? Did River eventually return your remaining funds after closing your account? If so, how long did it take?
Any advice or similar experiences would be greatly appreciated.