Buyers beware: if you buy BTC transferring it to their custodial wallet, there is no way to get it back.
The website is broken (menus not working) and the tech support will close your ticket with "hopefully this has resolved your issue" while literally nothing has been done aside from asking to wait for over two weeks. There is r/Moonpay here, which is managed by their team, which doesn't allow you to join the subreddit to post complaints.
The point of this post is not to seek a remedy but to prevent others from giving money away to scammers. Hope this may help someone!
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